The Relyon Group takes your privacy seriously

We want to provide you with the best online experience and are committed to your privacy and security. We want you to understand what kinds of information we gather and how this information is used and safeguarded. Importantly how you can control its use.

We will never sell, trade or rent your personal information to others without your consent.

This privacy policy covers the following areas:

What information do we gather?

This will depend upon how you make use of our website. The kinds of information that we collect from you will vary according to your use of our websites. It is possible to browse our site without submitting any personal information at all. However, if you choose to take advantage of some of our services you may be asked to provide information such as your real name, email address, phone number, address and post code.

Whenever we ask you for this kind of information, we provide a link to this privacy policy to help you understand how your personal information will be used before you decide whether to disclose it.

In addition to the information that you choose to submit, our systems are set up to gather certain anonymous data to help us better understand how our sites are being used and how we can improve them. This automatically gathered data includes your computer’s IP (Internet Protocol) address, statistics about how visitors navigate through our sites and information provided through the use of ‘cookies’ – see below.

How do we use this information?

The use of your information depends on the context in which it was collected.

A little about Cookies

These are small files that we send to and store on your computer so that we may recognise it as a unique machine the next time you visit our site. This enables us to:

> To keep track of your information for your convenience
> To help us to optimise your online experience by altering our content depending on your particular needs or browsing patterns
> To help us to understand the size of our audience and their traffic patterns within our site.

User requested services

You may choose to request products or services from our web site. For example you may apply for our brochure, enter a prize competition or simply ask us to contact you.

For services provided by the Relyon Group, the information that you submit will be used to provide the service that you have requested.

Solicited information

From time to time you may see competitions, surveys and other features on our web site that ask you to provide us with information. When you choose to respond to these requests, the information that you submit will be used for the reason stated. You will always have the opportunity to opt out of responding to these requests.

Automatically gathered data

The information gathered automatically by our system, such as your computer’s IP address, the kind of browser you are using and a record of your navigation through our sites – may be used by the Relyon Group so that we can understand how to make our sites convenient and useful to our audience.

What choices do I have regarding the use of my information?

This Privacy Policy is intended to help you to understand how any information that you share with us might be used. If you feel concerned about any of these uses, you might elect not to participate in certain services, features or products that we offer. We will never collect any personal information about you without your knowledge, so the decision whether or not to share this information is entirely up to you.

How do I opt out?

You have the ability to terminate e-mail correspondence from us at any time. You will either be given the chance to opt-in to direct mailing when you disclose your e-mail address to us, or you can simply reply to our e-mail, typing ‘unsubscribe’ in the subject line.

If you feel concerned about the cookies that are sent between our computers and yours, you may, through your Web browser, either choose to reject them automatically, or have your computer prompt you before accepting them. If you have any questions about this Privacy Policy, please contact us ( / 01823 667501).

Scope of this Privacy Policy – outside links

This Privacy Policy only applies to Web sites owned and operated by the Relyon Group. Our pages contain links to sites ouside our control. Please be aware that these sites may collect information about you and operate according to their own privacy policies which may differ from this Privacy Policy. Remember that once you leave our sites, any information you submit is outside of our control.