For your peace of mind, Relyon offers a 8 year guarantee on all mattresses and divans, and a 1 year warranty on all furniture.
Relyon, via the retailer, will repair or replace, free of charge, any product that becomes defective due to faulty materials or poor workmanship.
In the unlikely event that a manufacturing fault develops during the guarantee period, please contact the retailer where you made your purchase with the nature of your complaint. To assist the retailer you will need to provide the following information:
• Date of purchase
• Relyon sales order number or receipt of purchase
• Product name and size
• Full description of complaint
The guarantee will cease to apply if:
• The product is found to have been mistreated or damaged.
• The product has not been maintained in accordance with the care instructions supplied. This includes mattresses being turned or rotated on a regular basis if applicable.
• Any mattress under complaint has been used with a damaged divan or a divan that is deemed to be of unsuitable quality.
• The mattress has been used on a slatted base with slats more than 7cm apart.
Following replacement or repair, the guarantee will remain valid from the date of original purchase.
Relyon reserves the right to substitute alternative materials if the original is no longer available. Relyon unfortunately cannot undertake to match other items not under complaint with any substitute fabric used on a replaced item.
This guarantee does not affect your statutory rights.