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Frequently asked questions

How do I choose the right mattress?

Check out our bed buying guide for all the help you need. Read the guide here!

I bought my current mattress a long time ago, how do I know find out your current equivalent?

Due to changes in specification & technology we would always recommend going into one of our lovely retailers and trying any mattress before you you purchase. Find your nearest retailer here

There are so many mattresses to pick from what are the differences?

Check out our bed buying guide for all the help you need. Read the guide here!

Can I use a Relyon mattress on a bed frame?

The simple answer is yes! All Relyon mattresses can be used on bedframes, the slats should be a maximum of 7cm apart.

How do I keep my mattress in good condition?

All mattresses, whether they contain generous layers of natural upholstery, latex, memory foam or any combination of fillings will tend to settle, and more noticeably so under body weight, which is why it is so important to follow a regular rotating and turning regime to ensure an even spread of fillings. We also strongly recommend the use of a mattress protector to preserve your mattress and protect it from spillages.

Why doesn’t my mattress fit on my base correctly?

All hand crafted mattresses can vary in size by +/- 2cm and is not a considered a fault.  During transit the mattress can actually constrict, however with use it should return to its normal dimensions over the first 6 to 12 weeks.

Why does my new bed feel firmer than the bed we tried in the shop?

The firmness of the new mattress upon initial use may be slightly different to the bed in the shop. However with use, the characteristics will change due to the settlement of the mattress.

How often should I turn or rotate my mattress?

Turn and rotate your mattress once a week for the first 3 months and then once a month thereafter to ensure longevity.

If you have a rotate only mattress your mattress will still need to be rotated once a week for the first 3 months, then every 3 months thereafter to ensure even settlement across the surface of the mattress.

My new mattress has a natural smell, is this normal?

Yes! We use the best natural fillings, but occasionally they can release. We advise airing your mattress at least once a week by turning back the bed linen to allow air to circulate around and through the mattress.

How can I clean my mattress?

We advise cleaning your bed every few months with a soft bush to remove dust and to keep it fresh. Stains and spillages should be absorbed using a dry cloth or paper towels. Do not use detergents or chemical cleaners as this may bleach or disintegrate the fabric.

I think there is a fault with my mattress, what should I do?

For your peace of mind, Relyon offers a guarantee* on all mattresses, divans and headboards.
*Guarantee varies between ranges and models, please check with your retailer for your guarantee length. 

Relyon, via the retailer, will repair or replace, free of charge, any product that becomes defective due to faulty materials or poor workmanship.

In the unlikely event that a manufacturing fault develops during the guarantee period, please contact the retailer where you made your purchase with the nature of your complaint.
 

What are the weights of your mattresses?

Any weight information can be found on our specification sheets on our website. If you cannot find what you are looking for contact us for more help.
 

Do you  make mattresses and beds suitable for use in hotels?

Yes we do! Read more about our Boutique Contract range here.
 

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